We spoke to over a dozen HR leaders across Lagos to uncover how AI tools like ChatGPT, Gemini, and AI integrated HRIS are reshaping employee engagement, learning, performance, compensation, and recruitment.
Senior Content Marketing Specialist
September 3, 2025
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10 Mins read
Artificial Intelligence (AI) has been reshaping industries worldwide, allowing people to work smarter, faster, and more innovatively. The human resources industry has not been left out, as HR leaders are experimenting with AI to simplify processes, save time, and improve decision-making.
To understand how AI is changing the HR landscape in Nigeria, I spoke to 12 HR professionals in companies that leverage technology, from budding startups to large enterprises. Their perspectives reveal that while AI is already influencing day-to-day HR work, adoption is uneven.
Here’s what I found across five critical HR functions: employee engagement, learning and development, performance management, compensation, and recruitment & retention.
If your organization is looking to use AI more effectively, Talstack offers practical, AI-focused courses designed for all teams. Schedule a demo today to see how these courses can support your organization.
Among the HR leaders I spoke with, employee engagement is one of the lighter use cases for AI. Most rely on AI chatbots like ChatGPT and Gemini for surface-level tasks such as refining survey questions or structuring engagement activities.
“I use ChatGPT to turn rough ideas into structured engagement activities. It doesn’t replace the work, but it makes me sharper and faster.”
→ Daisy Ekekwe, HR Manager at Livestock Feeds Plc
“I use ChatGPT Plus for personal tasks and Copilot for work. These tools make me much faster across routine employee engagement activities.”
→ Sandra Dunkwu, Group Culture Office at Access Bank
Others highlighted using AI to phrase poll questions, ensuring survey responses are measurable and clear.
“I use Gemini to refine our engagement strategies and even to phrase survey questions so the data is more measurable.”
→ Chiazagom Anisiebo, HRBP at Moniepoint
However, only a few leaders mentioned deeper engagement analysis, such as sentiment tracking. Many admitted that survey data is still analyzed manually despite knowing AI could support this process.
This is one area where AI is making significant inroads. HR leaders frequently mentioned using AI chatbots to brainstorm training ideas, analyze engagement and performance data to identify skill gaps, and create curricula. Tools like Gemini and ChatGPT are often used in collaboration with Gamma (slide design and presentation tool) to create simple training material, especially for cross-functional skills.
“I use Gemini to analyze performance data, identify learning objectives, and outline curricula. It saves hours of work.”
→ Aderemi Fakunmoju, Director, Business Services at Artezia Traffic Solutions
Beyond chatbots, AI integrations within learning platforms are becoming more common. Companies reported using AI features on learning platforms for in-platform recommendations.
“We use AI-powered learning platforms to recommend personalized learning paths for our entry-level staff.”
→ Freda-McCarthy Okosodo, Head of People at Mono
Still, a recurring theme was the local context gap. Most AI tools are trained on U.S. or European datasets, which means their learning recommendations often miss the nuances of Nigerian workplaces. HR leaders find themselves constantly reworking outputs to fit local realities, highlighting the need for solutions built with local contexts.
AI has proven to be supportive in performance management.
It is being used to draft KPIs from company strategy, refine the wording of performance review questions, and analyze responses. Microsoft Copilot, for example, is popular for generating insights from review responses. A few organizations with access to AI-enabled platforms reported stronger adoption across their performance management processes.
“The most useful thing for me has been AI suggestions during performance conversations. It helps managers prepare better.”
→ Freda-McCarthy Okosodo, Head of People at Mono
If there’s one HR area where AI adoption is weakest, it’s compensation. Its use is mostly experimental and supplementary.
Many HR leaders admitted they’ve tested ChatGPT or Gemini for salary benchmarking. It’s a free alternative to traditional remuneration surveys from large consulting firms, offering quick ballpark figures for market ranges.
“AI gives me a baseline view before I cross-check with survey data.”
→ Daisy Ekekwe, HR Manager at Livestock Feeds Plc
But most are quick to acknowledge the limitations. Market-wide Nigerian salary data isn’t easily available, and AI often produces ranges that are too broad or outdated. As a result, HR leaders still rely more on informal HR networks or paid surveys from consulting firms.
“I have used Gemini for quick salary benchmarking, but I always cross-check with my HR network to validate what the tool suggests.”
→ Beleetela Mark, Senior Human Resources Manager - Talent Mgt & Development at ORÍKÌ Group
AI-powered HR tools have also not meaningfully disrupted compensation benchmarking, largely because they also lack access to local data.
However, for HR leaders that have had to recruit outside Nigeria and needed international salary benchmarks, AI tools have proven especially useful.
“I often have to hire engineering talent from outside the country, and I’ve used ChatGPT many times to figure out what a good benchmark is for those hires.”
→ Yetunde Caxton-Martins, Head - People and Operations at Pastel
One encouraging note: two HR leaders reported using AI chatbots to design custom benefits packages based on data collected from engagement surveys.
Of all five areas, recruitment is where AI is most consistently applied.
AI chatbots like ChatGPT are widely used to draft job descriptions and generate interview questions. AI-integrated ATS platforms also offer features for CV screening and shortlisting, helping HR teams save time.
“AI cut down my JD drafting time from hours to minutes. That’s where it really shows its value.”
→ Yetunde Akintoye, Group Head Human Resources at Veritasi Homes
AI helps us filter CVs and construct job descriptions. It’s not perfect, but it saves us significant time in the sourcing stage.”
→ Taiwo Shobowale, HRBP at Netcom Africa
Others mentioned using Gemini to analyze candidate experience against job requirements, even suggesting discussion points for interviews. In some cases, HR leaders tested AI to rank technical assessments and reported positive results.
Retention, however, remains less developed. Only a few leaders reported AI driven analysis of performance reviews and surveys to flag disengaged employees or at-risk talent.
“Our AI-integrated HRIS platform flags disengaged employees and spot those who might be overlooked for promotions. That’s where it really adds value.”
→ Diseye Naasin, People and Culture Lead at Stears
A recurring concern across the interviews was policy. While most HR leaders said their companies follow NDPR or GDPR standards for data protection, few had a formal AI usage policy. Some organizations are working to add AI clauses to existing frameworks, but this is still early.
Resume screening bias, privacy risks, and data accuracy all remain areas of caution. However, leaders are not panicked as most see these as manageable issues rather than reasons to avoid using AI altogether.
If your organization doesn’t yet have an AI usage policy and you’d like a starting point, we’ve prepared a draft AI Usage Policy Template that you can adapt to your context. Download the template here.
From these conversations, four themes emerge clearly:
Overall, the outlook is optimistic. HR leaders are experimenting, learning, and adapting. AI is making HR work easier, and its future potential, especially in predictive analytics and retention is significant.
If your organization is looking to use AI more effectively, Talstack offers practical, AI-focused courses designed for all teams. Schedule a demo today to see how these courses can support your organization.
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